adaheve@gmail.com

Kenya Airports Authority 05/02/2019 - 04/30/2020

Customer service Officer

• Receiving and forwarding incoming and inter-office calls as well as making external calls as requested by staff. • Addressing customers’ complaints and questions. • Manning the front desk and guiding visitors to the appropriate departments. • Ensuring that the PABX machine is fully functional and reporting any defects to the engineering department. • Liaising with the telephone service providers to get telephone bills, verifying and making payments of the bills. • Writing reports, recording statistics on a daily and monthly basis and updating telephone directory. • Handling airport emergencies by notifying the appropriate departments promptly.